Managing Your Chatbot

Languages & Localization

Configure your chatbot to support multiple languages and customize all interface text for each language.

AI Chatbot supports full multi-language localization, allowing you to customize all labels, messages, and text displayed in your chatbot for each language your visitors use.

Accessing Localization Settings

1

Go to Configuration

In your chatbot dashboard, click Configuration in the sidebar.

2

Select Settings

Click on the Settings tab.

3

Go to Localization tab

Navigate to the Localization tab.

Enabled Languages

Add multiple languages to support visitors from different regions. Your chatbot will display all labels and messages in the visitor’s preferred language.

Language Detection

Choose how your chatbot determines which language to display:

Auto-detect language: Automatically detects the visitor’s language from their browser or page settings
Specific language: Force the chatbot to always display in a particular language

Adding a New Language

1

Click Add Language

In the Enabled Languages section, click the + Add Language button.

2

Enter language details

Specify the language code (e.g., fr for French, de for German) and language name.

3

Click Add

Click the Add button to add the new language.

Setting a Default Language

One language is marked as Default. This is used when:

The visitor’s language cannot be detected
The visitor’s language hasn’t been configured in your chatbot

Translations

Customize all text displayed in your chatbot for each language. This ensures a fully localized experience for your visitors.

Customizable Fields

The Translations section lets you customize:

General

Agent Name
Placeholder Message (input field text)
Welcome Messages
Footer Text

Lead Capture

Form title and description
Field labels (Name, Email, Phone, etc.)
Submit button text

Escalation

Escalation request messages
Confirmation messages
Unavailable messages

Email Notifications

Email subject line
Greeting and introduction message
Contact information labels (Name, Email, Phone, Internal User ID)
Last question label
Button text, footer, sign off, and sender name

Feedback

Feedback prompts
Thank you messages

Widget Menu (the … menu in the chatbot header)

menu – aria-label / tooltip on the … button
new_chat – “Start New Chat” item and the floating pill in Recent Chats
view_recent_chats – “Recent Chats” item
delete_chat – “Delete Chat” item
recent_chats – header title in the recent-chats view
no_conversations – empty state when there are no past conversations
back – aria-label on the back arrow

See Visitor Recent Chats for what these labels control.

Errors & System

Error messages
Rate limit messages
Loading states

Editing Translations

1

Select a language

In the Translations section, click on the language tab you want to edit (e.g., English, French).

2

Update the text fields

Modify any of the text fields. Each field has a Reset button to restore the default text.

3

Save your changes

Click the Save button to store your translations.

You can add as many languages as you need. Each language gets its own complete set of customizable text fields.

Email Notification Localization

Escalation notification emails sent to your team can also be localized. These emails are sent in your chatbot’s default language when a visitor requests human assistance.

Available Placeholders

Use the following placeholders in your email notification text. They will be replaced with actual values when the email is sent:

Getting an authentication error

Placeholder

Description

Full URL to the visitor’s inbox

Visitor’s full name (or “Unknown visitor” if not provided)

Visitor’s email address

Visitor’s phone number

The visitor’s last message

Name of the chatbot

Application name (AI Chatbot)

Customizable Email Fields

You can customize the following parts of the escalation email:

Email Subject – e.g., {{chatbot_name}}: Visitor needs human assistance
Greeting – e.g., Hello!
Introduction Message – Supports markdown links, e.g., Visit your [inbox]({{inbox_link}})
Last Question Label – Label shown above the visitor’s last message
Contact Information Labels – Labels for name, email, phone, and internal user ID
Button Text – The call-to-action button text
Footer, Sign Off, and Sender Name – Closing content of the email

The introduction message field supports markdown, so you can include links like [inbox]({{inbox_link}}) that will render as clickable links in the email.

How It Works

Once you’ve configured multiple languages:

Visitor arrives: When a visitor opens your chatbot, their browser language is detected
Language matched: If you’ve configured that language, all interface text displays in their language
AI responds: The AI also responds in the detected language, using your training content
Fallback: If the language isn’t configured, the default language is used

AI Language Support

Beyond interface localization, your chatbot’s AI can understand and respond in virtually any language:

The AI automatically detects the language of incoming messages
Responses are generated in the same language the visitor uses
For best results in specific languages, add training content in those languages

Supported Languages

The AI supports all major languages including:

English, Spanish, French, German, Portuguese, Italian, Dutch
Chinese, Japanese, Korean
Arabic, Hebrew, Hindi
And many more…

Interface localization (labels and buttons) requires you to configure each language. AI responses work in any language automatically.

Best Practices

Start with your primary language: Configure your default language completely before adding others
Be consistent: Use the same tone and terminology across all languages
Test thoroughly: Preview your chatbot in each configured language
Consider regional variations: Create separate entries for variants like en-US and en-GB if needed

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