Add Shopify Actions to Your AI Agent
Enable your AI agent to retrieve order information and product details from your Shopify store.
The Shopify actions allow your AI agent to retrieve order and product information from your Shopify store, helping customers check order status, find products, and get shipping updates.
Available Shopify Actions
- Shopify: Get Orders – Retrieve order information and status updates from your Shopify store
- Shopify: Get Products – Search and retrieve product information including pricing, availability, and details
Adding a Shopify Action
In your chatbot dashboard, go to Configuration → Tools & Actions.
Find Shopify: Get Orders or Shopify: Get Products and click Add.
Configuration
Both Shopify actions require the same configuration:
Name
A descriptive name for the action. Default: get_shopify_orders or get_shopify_products
Description (required)
A description of the action and when it should be used.
Example for orders:
Use this action when users want to check their order status, find order details, or track shipments from a Shopify store.
Shop URL (required)
Your Shopify store URL in the format: your-store.myshopify.com
Admin API Access Token (required)
Your Shopify Admin API access token. This requires creating a custom app in Shopify (see below).
Creating a Shopify Custom App
To get your Admin API Access Token, you need to create a custom app in Shopify. This only takes a minute.
In your Shopify admin, click Settings in the sidebar.
2
Go to Apps and sales channels
Select Apps and sales channels from the sidebar.
Click the Develop Apps button to go to the App development section.
4
Allow custom app development
If this is your first custom app, click Allow custom app development.
Click Create an app. Enter an app name (e.g., “AI Chatbot Integration”) and select yourself as the app developer.
6
Configure Admin API scopes
Click Configure Admin API scopes to assign permissions.
Enable the following 3 permissions:
- read_products
- read_orders
- read_customers
Click the API credentials tab, then click Install app to install it in your store.
Click Reveal token once to get your Admin API access token.
The token will be in the format: shpat_abc123…
Save the Action
Add your Shop URL and Admin API Access Token to AI Chatbot, then click Add Action to enable it.
Your agent will now be able to:
- Get Orders: Retrieve order information, status updates, and shipping details
- Get Products: Search products and retrieve pricing, availability, and descriptions
What Your Agent Can Do
With Get Orders
- Check order status
- Find order details
- Track shipments
- Look up order history
With Get Products
- Search for products by name
- Get product pricing
- Check availability
- Retrieve product descriptions
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