Learn how to improve and customize your chatbot’s answers using updated answers and training adjustments.
Fine-tuning helps you improve your chatbot’s responses over time. When your chatbot gives an incorrect or incomplete answer, you can provide corrections that it will learn from.
Even with good training data, your chatbot may:
Fine-tuning addresses these issues by letting you teach the chatbot exactly how to respond.
The Updated Answers feature lets you correct specific responses:
Click Training & Content in the sidebar.
Click on Updated Answers.
Click Add Updated Answer.
Enter the question
Type the question or phrase that triggered the wrong response.
Provide the correct answer
Click Save to apply the correction.
Regularly check your chatbot’s conversations in the Inbox to identify:
When adding updated answers:
After fine-tuning:
For broader changes, update your AI instructions in Settings:
