Training Your Chatbot
Train Your Chatbot
How It Works
Connect your content sources like websites, documents, or app integrations.
Choose which pages, files, or data you want your chatbot to learn from.
AI Chatbot processes your content and builds a searchable knowledge base.
Ask your chatbot questions and fine-tune responses as needed.
Supported Source Types
When you click + Add Sources, you can choose from the following source types:
Website
Add a website URL and AI Chatbot will crawl it to extract text content. This may take a minute or two depending on the size of the website. Learn more
Links
Add individual page URLs to train on specific pages rather than an entire website. Learn more
Sitemap
Provide a sitemap URL to automatically discover and crawl all pages on your site.
Text
Upload plain text files or paste text content directly.
PDF
Upload PDF documents like product manuals, guides, and policies. Learn more
Audio
Upload audio files to be transcribed and used for training. Learn more
Video
Upload video files to extract and train on the audio content.
Apps
Connect third-party platforms to train on their content. Learn more
Available integrations:
- Notion: Connect your Notion workspace
- BookStack: Wiki and knowledge base content
- OneNote: Connect your Microsoft OneNote notebooks
- Google Drive: Connect your Google Drive documents
- SharePoint: Connect your SharePoint document libraries and site pages
- Discord: Select Discord channels to train on
Intercom and Google Docs integrations are coming soon.
Accessing Training Sources
1
Go to Training & Content
In your chatbot dashboard, click Training & Content in the sidebar.
Click on Sources to view and manage your training content.
Click + Add Sources to connect new content.
Best Practices
Quality Over Quantity
- Focus on accurate, well-written content
- Remove outdated or duplicate information
- Organize content clearly with headings
Keep Content Updated
- Enable auto-sync for dynamic sources
- Regularly review and refresh static content
- Remove sources that are no longer relevant
Test Thoroughly
- Ask your chatbot common customer questions
- Check that answers cite the correct sources
- Use fine-tuning to correct mistakes
Source Guides