Managing Your Chatbot
Enable voice input and text-to-speech for a more accessible chatbot experience
Make your chatbot more accessible by enabling speech recognition (speech-to-text) and text-to-speech capabilities.
Speech recognition allows visitors to speak their questions instead of typing. When enabled, the agent will respond with both text and audio.
1
Go to Configuration
In your chatbot dashboard, click Configuration in the sidebar.
2
Select Settings
Click on Settings.
3
Go to Advanced tab
Click on the Advanced tab.
4
Enable Speech Recognition
Toggle on Enable Speech Recognition.
Once enabled, a microphone icon appears in the chat input field. Visitors can click it to speak their message.
Text-to-speech allows the agent to respond with audio, reading responses aloud to visitors.
In the same Advanced tab:
Once enabled, the agent’s responses will include an audio playback option.
Select the language and voice you want to use for both speech recognition and text-to-speech:
Ready to automate your customer service with AI?
Join over 1000+ businesses, websites and startups automating their customer service and other tasks with a custom trained AI agent.
