Managing Your Chatbot
Use template tags to personalise your chatbot’s welcome message with visitor information
If you’d like to personalise your chatbot’s welcome message with information from your visitor like name, surname or any other custom information you’ve collected using the lead capture form, you can easily do this using template tags in the welcome message.
1
Go to Appearance settings
Head over to Appearance → Welcome Message(s) in your chatbot settings.
2
Add template tags
Update your welcome message to include template tags where you’d like to insert visitor information.
Template tags use the following format:
{{ field_name | fallback }}
Hello {{ first_name | there }}! How can I help you today?
This would display:
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