Managing Your Chatbot
View and manage your chatbot’s conversation history, translate messages, and respond to visitors via live chat
The Conversation History page lets you view all conversations between visitors and your chatbot. You can search, filter, translate messages, and jump into live chat when needed.
The left sidebar lists all visitors sorted by most recent activity. Click on a visitor to see their full conversation history.
Use the controls at the top to narrow down conversations:
The right panel displays visitor information including their name, email address, when they were last seen, and their total message count.
Hover over any message in a conversation and click Translate to automatically translate it into your browser’s language. Click Show Original to revert back. Translated messages display a “Translated” indicator so you can tell them apart from the original text.
You can respond to visitors directly from the Conversation History page by typing a message in the input field. This starts a Live Chat session where the AI is paused until you end it.
Click the download icon to export a conversation as a CSV file.
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