TL;DR
Tidio is popular for its live chat widget, but its AI chatbot (Lyro) is limited to 50 conversations on free plans and charges per conversation after that. AI Chatbot offers unlimited AI conversations on all paid plans, more training source options, and better AI model choice.
We compared the top Tidio alternatives on price, live chat, human handoff, and AI model choice. Here is how they stack up.
Free plan, built-in live chat and human handoff, model choice across OpenAI, Anthropic, Google, and xAI, plus free sentiment analysis and the ability to connect your own API or database. From $29/mo.
Website- and file-trained chatbot that gates human handoff and API behind premium tiers. Handoff from $100/mo.
A quick walkthrough of pricing, features, and how to switch.
Tidio is a solid live chat tool, but teams looking for AI-powered support often hit its limits.
Compare features and see why AI Chatbot is the better choice
| Features | AI Chatbot | Tidio |
|---|---|---|
| Free Plan | ✓ Yes | ✓ Yes (50 AI conversations) |
| Pricing | From $29/month | From $25/month + per-conversation AI |
| AI Models | OpenAI, Anthropic, Google, xAI | Lyro (proprietary) |
| Chat Inbox | ✓ Yes, detailed | ✓ Yes |
| Live Chat | ✓ Yes | ✓ Yes |
| Escalate to Human | ✓ Yes | ✓ Yes |
| Analytics | ✓ Yes, detailed (Free) | ✓ Yes (From $25/month) |
| Chat Insights | ✓ Yes | Limited |
| Sentiment Analysis | ✓ Yes (Free) | ✖ No |
| API Access | ✓ Yes | ✓ Yes |
| Attach Files to Messages | ✓ Yes | ✓ Yes |
| Auto Sync Training Sources | ✓ Yes | ✖ No |
| Speech Recognition & TTS | ✓ Yes | ✖ No |
| Team Collaboration | ✓ Yes (From $79/month) | ✓ Yes (From $25/month per seat) |
| Page Context Awareness | ✓ Yes | ✖ No |
| Priority Support | ✓ Yes (From $79/month) | ✓ Yes (From $394/month) |
A simple step-by-step guide to migrate without losing conversations.
Online Marketing Manager
The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease. After creating a test page and sharing it with leadership, customer service, sales, and marketing, the reaction was unanimous, everyone was impressed!
Marketing Specialist
I think AI Chatbot is a super easy and extremely powerful tool to start installing into your website.
Co-Founder
I stumbled across AI Chatbot AI while having a chat with my ChatGPT. I am absolutely gobsmacked at how good it is and how easy it has been to setup. Any concerns I had have disappeared and this certainly is the way forward. I will be using AI Chatbot AI on all my websites now.
Everything you need to know about AI Chatbot. Can’t find what you’re looking for? Start a free trial and see it in action.
Tidio built its reputation on live chat and strong Shopify integration. As AI chatbots became a must-have, Tidio added Lyro as a separate AI product layered over the core live chat. That layering is where most migration stories start.
Lyro is good at the narrow job it was built for, but it has sharp limits. It charges per conversation after 50 free conversations per month. It only trains on FAQ-style content you build inside Tidio. It is locked to Tidio’s proprietary AI with no model choice. For teams with growing chat volume or content that lives outside Tidio, those limits turn into problems fast.
Lyro’s pricing is designed for small volumes. Once your chat traffic grows past the free 50 conversations, each additional AI conversation costs money. Costs compound quickly during promotions, sales, or viral moments, exactly when chat volume matters most.
AI Chatbot includes unlimited AI conversations on every paid plan. Your bill does not care whether you have 50 conversations or 50,000 in a given month. That pricing shift alone is often enough reason for growth-stage teams to switch.
Lyro trains on FAQ-style content and knowledge base articles you author inside Tidio. That means real product content, PDFs, CSVs, YouTube transcripts, live website pages, and API data live outside the AI’s reach unless you duplicate them into Tidio.
AI Chatbot reads your content where it lives. Point the crawler at your live website. Upload PDFs and CSVs. Connect a YouTube channel or an API. The chatbot uses all of it, auto-syncs sources on a schedule, and stays current without you maintaining a parallel knowledge base.
Tidio is still a strong choice for teams whose use case is Shopify-integrated live chat with light AI. For teams whose AI needs have outgrown Lyro, AI Chatbot covers the same live-chat loop plus uncapped AI, broader training sources, and model choice.
