TL;DR
LiveChat’s Team plan is $41/agent/month billed annually, and their AI bot (ChatBot.com) is sold and billed as a separate subscription starting at $52/month. AI Chatbot bundles AI chat, live chat, a full inbox, and lead capture from $29/month flat, with no per-agent charges and no second subscription.
We compared the top LiveChat alternatives on price, live chat, human handoff, and AI model choice. Here is how they stack up.
Free plan, built-in live chat and human handoff, model choice across OpenAI, Anthropic, Google, and xAI, plus free sentiment analysis and the ability to connect your own API or database. From $29/mo.
LiveChat is a mature live-chat product, but teams that want AI ask why the answers live in a different product with a different bill.
Compare features and see why AI Chatbot is the better choice
| Features | AI Chatbot | LiveChat |
|---|---|---|
| Free Plan | ✓ Yes | ✖ No (14-day trial only) |
| Pricing | From $29/month | From $20-59/agent/month + ChatBot.com from $52/month |
| AI Models | OpenAI, Anthropic, Google, xAI | Proprietary (ChatBot.com) |
| Chat Inbox | ✓ Yes, detailed | ✓ Yes |
| Live Chat | ✓ Yes | ✓ Yes |
| Escalate to Human | ✓ Yes | ✓ Yes |
| Analytics | ✓ Yes, detailed (Free) | ✓ Yes (From $41/agent/month) |
| Chat Insights | ✓ Yes | Limited |
| Sentiment Analysis | ✓ Yes (Free) | ✖ No |
| API Access | ✓ Yes | ✓ Yes |
| Attach Files to Messages | ✓ Yes | ✓ Yes |
| Auto Sync Training Sources | ✓ Yes | ✖ No |
| Speech Recognition & TTS | ✓ Yes | ✖ No |
| Team Collaboration | ✓ Yes (From $79/month) | ✓ Yes (Per-seat pricing) |
| Page Context Awareness | ✓ Yes | ✖ No |
| Priority Support | ✓ Yes (From $79/month) | ✓ Yes (Business plan or higher) |
A simple step-by-step guide to migrate without losing conversations.
Upload PDFs, CSVs, or internal docs your ChatBot.com flow used to reference. Connect your order-lookup or account API if the chatbot should fetch live data.
Online Marketing Manager
The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease. After creating a test page and sharing it with leadership, customer service, sales, and marketing, the reaction was unanimous, everyone was impressed!
Marketing Specialist
I think AI Chatbot is a super easy and extremely powerful tool to start installing into your website.
Co-Founder
I stumbled across AI Chatbot AI while having a chat with my ChatGPT. I am absolutely gobsmacked at how good it is and how easy it has been to setup. Any concerns I had have disappeared and this certainly is the way forward. I will be using AI Chatbot AI on all my websites now.
Everything you need to know about AI Chatbot. Can’t find what you’re looking for? Start a free trial and see it in action.
LiveChat has been a live-chat staple for over a decade. It is stable, widely integrated, and well-supported. The problem for AI-first teams is the business model: LiveChat handles human agents, and ChatBot.com handles automation, and the two are sold as separate products even though they share a brand.
The practical result is two subscriptions, two admin panels, two sets of analytics, and two renewal reminders. If you want AI answering simple questions and a human jumping in for the complex ones, you pay for both products and glue them together yourself.
Pricing math makes the split painful. LiveChat Team is $41/agent/month billed annually. A five-agent team is $205/month. ChatBot.com Starter is around $52/month with usage limits that push most real-world teams to the $142/month tier. So a small team running both is paying close to $350/month before any integrations or add-ons.
AI Chatbot is $29/month flat, or $79/month on Pro with team collaboration and priority support. Same capability footprint, fraction of the cost, and nothing to stitch together.
The bigger difference is how the bot learns. ChatBot.com uses a visual flow editor. You design conversation paths, add decision nodes, write bot responses by hand, and maintain the tree. When your product changes, you update the flow.
AI Chatbot uses retrieval-augmented generation against your content. Point it at your website, knowledge base, PDFs, CSVs, or APIs. It reads the content, answers questions from it, and cites the source. When your product changes, you update the content; the bot auto-syncs on a schedule and stays current.
The difference shows up most clearly in time-to-maintain. A flow-based bot requires ongoing editor work. A content-trained bot requires ongoing content work you were doing anyway.
