Your AI handles 90% of questions automatically. For the 10% that need a human touch, step in seamlessly with full conversation context.
Your chatbot handles hundreds of conversations, but you have no idea what customers are actually asking. You’re missing valuable insights hiding in every chat.
When a customer has a complex question or gets frustrated, there’s no way to step in and help. The AI is on its own, even when it shouldn’t be.
Hot leads asking about pricing, frustrated customers about to churn, urgent issues that need human attention – they all slip through without anyone noticing.
Your AI makes the same mistakes repeatedly because there’s no way to correct it. Every wrong answer is a missed opportunity to improve.
See every chat in a unified inbox. Filter by date, satisfaction rating, or conversation status.
Receive alerts when customers request human help or when the AI can’t answer a question.
Jump into any conversation with full context. The customer sees a smooth handoff, not a restart.
Add corrections and new information. Your AI learns from every interaction you review.
All conversations in one place. Search, filter, and export chat history easily.
Get alerted via email or Slack when human help is needed. Never miss important conversations.
Take over conversations in real-time. Customers get help without starting over.
Review and correct AI responses. Your chatbot gets smarter with every interaction.
Digital Marketing Manager
The platform is very intuitive to set up and use. I was able to train the chatbot directly from our site maps with ease.
Monitor AI conversations and step in for complex issues that need human expertise.
Jump into conversations with hot leads who are ready to buy or have specific questions.
Identify struggling customers and proactively reach out to help.
Everything you need to know about SiteSpeakAI. Can’t find what you’re looking for? Start a free trial and see it in action.
You can set up escalation triggers based on keywords, customer requests for human help, or when the AI indicates low confidence. You’ll receive notifications via email or Slack.
Yes. You can invite team members and assign conversations. Everyone sees the same inbox and can collaborate on responses.
Yes, all conversations are saved and searchable. You can export chat history as CSV for analysis or record-keeping.
Yes. When reviewing conversations, you can add corrections that the AI will learn from. This helps improve accuracy over time.
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