AI-CHATBOT / ENTERPRISE AI
Make your organization’s knowledge easier to find, share, and use. Give employees an AI assistant that can search approved resources and connect them to relevant information across teams and locations.
Plan Your Knowledge AI ProjectPut the knowledge your organization has built within reach of the people who need it.
YOUR ORGANIZATION'S KNOWLEDGE, READY TO HELP
Knowledge Assistant
Find answers across your approved resources
EMPLOYEE QUESTION
Where can I find the process for a customer request?
AI ASSISTANT
Here is the relevant process from your organization’s approved resources.
SOURCE: COMPANY PROCEDURESOne question. A clearer path to organizational knowledge.
Conceptual illustration, not a product screenshot.
THE OPPORTUNITY
Every organization builds valuable knowledge over time: policies, procedures, product information, training materials, project documentation, and the experience of its employees. Much of that information is stored in different places or known only by a few people.
An AI knowledge assistant helps employees search approved resources and find information relevant to their questions. Instead of looking through multiple repositories or waiting for a colleague to respond, employees have another way to locate the material they need.
The result is a more connected approach to sharing knowledge across departments, locations, and teams—while maintaining the access rules and review processes your organization requires.
Illustrative organizational knowledge workflow
Policies and procedures
Documents and training
Approved knowledge systems
Define trusted sources
Set roles and permissions
Review and update content
Answer common questions
Show relevant sources
Direct people to experts
KEY CAPABILITIES
Give employees a convenient way to find approved information and help your organization maintain a stronger knowledge foundation.
Search approved documents, policies, procedures, and connected knowledge repositories.
Provide relevant answers with references that help employees review the underlying information.
Configure access so users receive information appropriate to their roles and permissions.
Help knowledge owners identify missing, outdated, or conflicting information for review.
FOR EMPLOYEES
Give your teams an easier way to navigate the information they use in their daily work.
Employees can ask about a policy, process, product, or other topic using a familiar conversational interface.
Focus: easier access to information.
The assistant can provide an answer based on approved material and identify the sources used.
Focus: answers with context.
Employees can review source documents or connect with the appropriate team when more help is needed.
Focus: useful next steps.
YOUR KNOWLEDGE SOURCES
Your knowledge assistant can be configured around the information your organization approves for each use case.
Help employees find approved workplace policies, standard operating procedures, and internal guidance.
Make learning resources and onboarding information easier for employees to locate.
Connect teams to approved information about your organization’s products, services, and processes.
Help users find guides, manuals, FAQs, and other documentation used across the organization.
Organize relevant project information and lessons that can support future work.
Plan access to approved information stored in compatible document and knowledge systems.
KNOWLEDGE MANAGEMENT
A strong knowledge experience depends on more than adding documents. It also requires clear ownership, review, and an understanding of where information is missing.
Review recurring questions and areas where employees cannot find an approved answer.
Help knowledge owners identify content that may be outdated, incomplete, or conflicting.
Document important processes and experience so knowledge can be shared with more employees.
Subject-matter experts and content owners remain responsible for reviewing and approving organizational knowledge.
BENEFITS FOR YOUR ORGANIZATION
A connected knowledge experience can support employees across departments, locations, and stages of their careers.
Give teams access to approved information without relying on the same individual for every question.
Help employees find documented processes and institutional knowledge across the organization.
Create opportunities to document knowledge before employees change roles or leave the organization.
Give employees access to selected, approved company resources and source references.
Help employees locate routine information while specialists focus on questions needing their expertise.
Use feedback and recurring questions to identify resources that may need attention.
EXAMPLE QUESTIONS
Configure the assistant around your organization’s approved information and employee needs.
Help the employee find the relevant approved policy and the source document.
Direct the employee to the appropriate process, instructions, and support contact.
Help an authorized user find approved product documentation and related resources.
Find company onboarding guidance and the resources associated with it.
Identify the appropriate team or contact when that information is available in approved sources.
Direct the employee to related training, documentation, or a subject-matter expert.
CONNECT YOUR EXISTING TOOLS
Plan the assistant around approved repositories and applications your organization already uses.
Discuss connections to compatible platforms such as SharePoint and Google Drive.
Plan access to approved information in compatible knowledge and support platforms such as Confluence and ServiceNow.
Discuss compatible collaboration and identity integrations that support employee access.
Available integrations, indexing schedules, permissions, and automated workflows depend on your systems and implementation.
SECURITY AND CONTROL
Define which information is available to each audience and how knowledge is reviewed and maintained.
Select the policies, documents, and repositories that the assistant is authorized to use.
Configure access according to user roles, permissions, and organizational requirements.
Discuss managed hosting or deployment in your own environment based on your security needs.
GETTING STARTED
A focused first project can help your team evaluate the experience and build a foundation for future use cases.
Identify a department, common employee questions, and the resources that can answer them.
Select approved sources, review content ownership, and define access and integration requirements.
Test answers, gather employee feedback, and plan additional knowledge areas as appropriate.
FREQUENTLY ASKED QUESTIONS
An AI knowledge assistant helps employees search approved organizational information and find answers relevant to their questions.
The assistant can be configured around approved policies, procedures, training materials, documents, FAQs, and other knowledge resources.
Yes. The assistant can identify supporting sources so employees can review the original material and understand where the information came from.
Access can be configured around user roles, permissions, and organizational policies. The specific controls depend on your deployment and connected systems.
The system can help flag content for review based on available dates and configured processes. Content owners remain responsible for confirming and updating information.
Connections to compatible document repositories, knowledge platforms, support systems, and workplace tools can be discussed during project planning.
The assistant can be configured to acknowledge that an approved answer was not found and direct the employee to the appropriate person or team.
Begin with a focused knowledge area and a set of approved resources. Your team can test the experience, gather feedback, and expand to additional departments over time.
LET'S GET STARTED
Explore how an AI knowledge assistant can help your employees find information, share expertise, and connect with the resources they need.
Discuss Your Knowledge AI ProjectWe can discuss your knowledge sources, systems, employee needs, security requirements, and deployment options.
